Metro by T-Mobile
If you're looking for a reliable, affordable and honest place to fix your phone or tablet, PCS HQ is it. Why?
Transparency - they fix right in front of you, explain everything to you, and even have their computer screen facing you while they invoice.
Professional Service - same day response with quotes, walk in and walk out in under 30 minutes, friendly team, loyalty card program
Reasonable Prices - very fair and easy to work with. I didn't have to negotiate at all but got what I was hoping for.
I dropped my phone last night and shattered the screen. Like really shattered it. :-(. I really didn't know what to do as I'm new in this area. A friend suggested PCS HQ and I am so thrilled I took my phone to them. Jason worked on my phone and was really helpful and fast. some of the things I think are stellar: a) really confident in working on my cell phone. b) helpful and answer questions thoroughly c) no appointment necessary and d) all pricing is available. They discuss all that with you before starting service. And it's also available on their website. I am also glad to know that they can service other devices like ipad and laptops too. If I have another issue, I will be returning to them for help. They are great and I HIGHLY recommend.
By far the most reliable, trustworthy, professional people I have met. Charlie and Jason make it their obligation to provide unrivaled customer service. All repairs are done right in front of you while walking you through the entire process step by step. Charlie wouldn't move onto the next until I completely understood what was causing the issue and the solution to the problem, almost as if he was trying to teach me; it was one of the most enlightening experiences I have ever encountered in ANY store. If you're searching for honest professionals that have a genuine appreciation for their profession, PCS HQ is without a doubt the place to go. Thank you Charlie and Jason for being the business that all other businesses should aspire to be. I am and forever will be your loyal customer.
Top notch service! In the last 6 months, I have used PCS HQ to repair two phone screens and my iPad screen and could not be happier with them. After my screen was repaired on my iPad, I encountered another problem with it so I brought it back to them. Even though the problem had nothing to do with the screen repair, they fixed it right away at no charge.
You can not beat their service or price. I will continue to use them and tell everyone I know how great they are. It is not often that I am compelled to write a review, but you will see after going there, why I did. 5 star for sure!
Real People. Real Tesimonials.
What People are Saying
We have been established since 1989 and still continue to grow strong. Since the birth of the smartphone, technology has constantly been growing each and every year. It is our duty to always update ourselves with the newest tech news and share our knowledge with all our customers. As new devices come out every few months we will ensure to be the first to have the latest tools and skills to solve our customers need.
Our mission is to ensure the best customer service and make sure to use the highest quality parts on all our repairs. We believe in doing our job right the first time as we know it is important for our customers to use their devices in their daily lives. We are so confident that our parts will work that we will back up our parts with a 1-Year Warranty*
Any questions are welcome!