Due to COVID-19 PCS HQ will remain open for business by appointments only.
If you have any questions or concerns, please don’t hesitate to give us a call.
Due to COVID-19 PCS HQ will remain open for business
by appointments only. If you have any questions or concerns,
please don’t hesitate to give us a call.
Due to COVID-19 PCS HQ will
remain open for business by
appointments only. If you have any
questions or concerns, please
don’t hesitate to give us a call.
Established Since 1989
We are passionate about the work we do, and we want to show you how effortless it is to work with our team. With over 30 years of experience in our belt, we have learned to perfect our craft and become the most liable and trustworthy business in Orange County. We are passionate about providing excellent customer service and only want to provide you with the utmost care for all your electronics.
Over the last 30 years, we have gained the trust of our customers to service their needs in tech. We do what we do because we love helping people and are passionate about fixing broken devices. We understand how important your device can be and the impact it can have on your daily lives. Repairing a cracked screen or charging port can be exciting, but we find our most pleasure in the people we serve.
It's no surprise this place has 5 stars! I got a couple phones repaired by them and they never disappoint. Great work, reasonable prices. I went in to fix my phone, it turned out the charging port was just dirty. The gentleman just cleaned it up and didn't even need to be repaired. It's good to know there's still honorable businesses out there.
I can't express how happy I was with their service. I was greeted right away. Assigned to Charlie to help me and he proceeded to professionally take my info, review the price and explain what he was doing along the way. In and out in 30 minutes! This is my new place for cell phone issues. I highly recommend this store for cell phone repairs!
Company responds very fast and works even faster. Great communication and prices are good or as expected. They are professional, honest, and very skilled. My iPad Pro needed its screen replaced and they ordered the part and fixed it in less than 48 hours. I can't complain. Thank you Charlie for the solid work and friendliness! If my kids break more stuff, I'll be sure to come back.
We build trust with you by being transparent and performing consistant results. Being in business can tell you a lot about us.
We beleive that honesty goes a long way and what got us here today is being honest with our customers. We value building trust with you for the long run.
Our 30 years of experience is only a testimate to our commitment. We are commited to stand by our customer for many years to come.
We understand that it can be tough to find reliable and consistant quality in service. We are here to change that myth, and show you the integrity you deserve.
Our top priority is our customers. Without you, we would not be here today. We take pride in what we do and want to provide you with only the best experience possible
From day one, we have always had passion to help our community and the people we serve. We are passionate in the work we do and are proud of the impact we have made the past three decades.
PCS HQ in frequently recognized by the community and continue to grow as one of the leading businesses in telecommunication and electronics industry
Charlie has been in the telecommunication industry for over 35 years. He first started to work with Motorola in 1984 as one of the top manufactures in the United States. He was working part time as a sales associate and through his work, he found a gift in selling cell phone service and pagers. He quickly became number one in sales associate in California the first year of working with Motorola. In the second year, he was ranked number one sales nation wide. In the next five consecutive year, he was also ranked the top in Mororola.
Charlie was still working part-time at Motorola but always envisioned having his own business. In 1989, he built his own business, Top cellular Communication in Brea, California, where he sold cell phone and pager service, and other accessories, just like he did in Motorola. He didn’t want to be tied down to Motorola and decided to build his own business so he can add his personal touch in customer service.
Charlie sold a total of $404,060 worth of equpment and service with Motorola and was awarded the highest sales acheivement nationwide. Additionally, he received multiple Top Gun awards through Motorola as an acheivment of excellence. One of the largest accounts he had was with Nabisco and the Los Angeles County with over 5,000 pagers.
Old brick phones and pagers were popular at this time. Carrying around batteries the size of a breif case was only used by people who had money. Services such as Pacbell, La Cellular, and Cingular were one of the leading providers of telecommunication. Top Cellular Communication became one of the leaders in multi-carrier businesses.
Charlie’s business grew in popularity with cell phone services, wheras pagers were becoming old technology and was slowly dying. At the time, Blackberry’s were still considered the best smartphones and flip phones were still popular in consumers electronics. Charlie’s business became one of the few businesses who had multi-carriers in a single store. His advantage set him apart from other businesses and grew in popularity with many people.
Charlie wanted to grow his business so he can reach more people and offer more services to the public. To do that, he started a franchise called PCS HQ and had a total of 4 locations in Orange County and Los Angeles County. This year was a massive shift for his business and the services he offered. Prepaid service became popular to the public, so he opened more accounts with other carriers and offered them to his customers.
Charlie was one of early pioneers to offer cell phone repair service. Even before the iPhone exited Charlie was fixing customers flip phones and Blackberry’s. After the first iPhone was released in 2007, Charlie wanted to evolved his business to offer other services such as cell phone, tablet, and computer repair. Charlie is passionate at what he does and always thinks of new an innovative ways he can serve his customers needs.
Even after 30 years in business, Charlie still continues to show passion in his craft and commitment to his business. Charlie has won awards from California Legislation, Brea community, and the County of Orange to show his level of commitment and excellece to the community. Charlie is proud of his accomplishments and continues to serve many more years to his community with the best experience possible.
We are here to help you with any issues you are facing. Book an appointment with us and let one of our techs take it from here!